Privacy Policy

FLORES & FOLEY, LLC PRIVACY POLICY

This Privacy Policy (“Policy”) describes how Flores & Foley, LLC (“We”, “Our”, “Us”) processes your Personal Information when you visit our website at floresandfoley.com and use our roofing and sheet metal services (collectively, our “Services”).

Please read this Privacy Policy carefully to better understand our privacy practices when using our Services. We may modify this Privacy Policy at any time at our discretion. Material changes will be conspicuously posted on the Website or otherwise communicated to you. All changes will be effective immediately upon posting to the Website.

BY USING THE WEBSITE, YOU CONSENT TO AND ACCEPT THE PRIVACY PRACTICES
DESCRIBED IN THIS PRIVACY POLICY.

1. WHAT IS PERSONAL INFORMATION?

For purposes of this Privacy Policy, “Personal Information” or “Personal Data” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include publicly available information or aggregated information that does not include personal identifiers.

2. PERSONAL INFORMATION WE COLLECT
We collect the following categories of Personal Information. We have provided examples of the types of
data collected in each category and information about how long we keep that data:

Category of Data: Identifiers

• Examples: Full name, mailing address, billing address, Internet Protocol
  Address (“IP Address”), email address, and telephone number.

Category of Data: Customer Records

• Examples: Name, signature, address, and telephone number.

Category of Data: Protected Classifications

• Examples: Gender and ethnic origin (if you choose to provide that information on your job application), eligibility to work in the US, and disabilities (if you choose to disclose that in a job application or request accommodations).

Category of Data: Commercial Information

• Examples: Records of services you purchased or received, or considered, other purchasing history or invoices.

Category of Data: Internet Activity

• Examples: Browsing history, search history, information regarding your interactions with the website, application, or advertisement, electronic device identifier, hardware information, operating system version, browser type and version, browser language, media access control (MAC), screen resolution, cookie information, system type, access times, and referring website URLs.

Category of Data: Geolocation Data

• Examples: City, state, zip code, and country (based on IP Address).

Category of Data: Sensory Information

• Examples: Customer service calls.

Category of Data: Employment Information

• Examples: Employment history, resume, references, contact information, emergency contact information, professional certifications, associations, disciplines, pay requirements, licenses and certifications held, skills, and experience.

Category of Data: Education Information

• Examples: Educational background, graduation date, degrees, trade association membership, and trade certifications.

3. SOURCES OF THE INFORMATION WE COLLECT AND THE PURPOSE FOR WHICH WE COLLECT IT

We collect certain Personal Information directly from you when you communicate with us or provide
your information to us as further described below. We also use cookies and online tracking mechanisms to
automatically collect information from you when you visit the Website as described below.

Purpose for Collection and Use: Business Purposes

• Examples: To facilitate transactions; To process requests for services; To improve products and services; To provide customer service; To inform our business strategies; and To monitor our services.

Purpose for Collection and Use: Communication Purposes

• Examples: To respond to your requests or inquiries; To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation; and To provide information about our services.

Purpose for Collection and Use: Employment Purposes

• Examples:We collect personal information such as your name, address, e-mail, and phone number when you apply for employment with us. In addition, we may collect information relating to your demographics, education, and employment history when you submit that information as part of an employment application. Not all requested information is required, however, and we specifically indicate what information is required to submit your employment application.

Purpose for Collection and Use: Website Management Purposes

• Examples: To provide personalized experiences; To troubleshoot problems with the Website; To help improve the Website; To protect the security of the Website; and To conduct statistical and other analyses of the Website.

Purpose for Collection and Use: Marketing & Advertising Purposes

• Examples: To serve you targeted advertising.

Purpose for Collection and Use: For Compliance and Legal Purposes

• Examples: To protect our legal rights and the rights of third parties; To bring a legal action when necessary to protect legal rights; To respond to state consumer privacy rights requests; and To respond to other legal requests.

Purpose for Collection and Use: Processing Job Applications

• Examples: To accept job applications and to evaluate your qualifications for employment.

Purpose for Collection and Use: Analytics

• Examples: To perform analytics on your use of the Website; and To understand the Website’s demographics and user preferences.

INFORMATION WE COLLECT FROM THIRD PARTY SOURCES

We collect Personal Information from various third-party companies and public sources as described below.

Purpose for Collection and Use: Commercial Purposes

• Examples: To process payments for our Services.

Purpose for Collection and Use: Marketing & Advertising Purposes

• Examples: We may receive information from third-party advertising service providers.

Purpose for Collection and Use: Website Management

• Examples: We may also receive Personal Information from third-party analytics providers.

 

4. SHARING PERSONAL INFORMATION
We may disclose your Personal Information to third parties for the following purposes:

With Whom We Disclose Personal Information: Employees, Business Partners, Affiliates, and Subsidiaries

• Purpose for Disclosing: To process, deliver, and provide services, communicate with you, provide
  customer service, and improve our products and services.

With Whom We Disclose Personal Information: Service Providers

• Purpose for Disclosing: We may share your Personal Information with service providers, in accordance with contractual provisions that require them to protect your Personal Information. Examples: Employment: In connection with the administration of your employment and benefits. Job applications: To assist with managing the hiring process, such as background checks. Website: To operate and manage our Website. Payment processing: To provide payment processing services.

With Whom We Disclose Personal Information: Third-Party, Advertising, Networks and Social Media Platforms

• Purpose for Disclosing: To provide targeted advertising and other marketing communications. To perform data and statistical analysis for us.

With Whom We Disclose Personal Information: Government and Law Enforcement

• Purpose for Disclosing: We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of Flores & Foley or any
  other person or entity.

With Whom We Disclose Personal Information: Professional Advisors

• Purpose for Disclosing: To receive advice from our professional advisors, such as our attorneys,
  accountants, financial advisors and business advisors, in their capacity as advisors to us.

With Whom We Disclose Personal Information: New Owners or Successors in Interest

• Purpose for Disclosing: We may share your Personal Information in connection with a contemplated or completed strategic business transaction such as a merger, acquisition, sale of all or substantially all of our assets or stock to a subsequent owner or operator, a dissolution, bankruptcy, liquidation or other similar business transaction where Personal Information may be shared, sold or transferred to that third party, including during the due diligence process.

5. DE-IDENTIFIED/AGGREGATED DATA
We may de-identify or aggregate your Personal Information to the extent it could no longer be used to
identify you. Once we do this, the information is no longer considered Personal Information and we can
use it for any lawful purpose. We will not attempt to reverse this process or attempt to re-identify you
based on the de-identified or anonymized information.

6. COOKIES, AND OTHER TRACKING TECHNOLOGY
We use targeted advertising cookies in addition to location features that are connected to your use of the
Services. We use cookies, web beacons, pixel tags, and other technologies (collectively “Cookies”) on our
Services to automatically collect information used to improve the Services and to advertise to you. A
cookie is a small text file that our Services save onto your computer or device when you use the Website.

A. Targeted Advertising
We use service providers and other third parties to serve you customized internet-based
advertisements. Those ad networks use cookies and other tracking technologies to serve ads based
on your prior visits to our Website. These ad networks may place and store cookies on the devices
you use to access our Services and collect information, including your browsing behavior,
referring websites, and your response to advertisements. This information enables ad networks to
deliver targeted advertisements that they believe will be most relevant to you. This Privacy Policy
covers the use of cookies by Flores & Foley, not by third-party advertisers.

Google Ads and Tag: We may use Google Ads and Tag, an online advertising service provided
by Google to serve targeted advertisements on our behalf across the Internet. To opt out of
remarketing advertising provided through Google, to customize your ad preferences, or to limit
Google’s collection or use of this information, visit Google’s Safety Center, available at
https://safety.google, and Google’s Ad Settings, available at https://myadcenter.google.com.
Opting out will not affect your use of the Platform.

7. YOUR CONSUMER PRIVACY CHOICES
We recognize that you may want to limit how your Personal Information is used and shared. We currently
offer the following choices:

• Update your Personal Information. You may update your Personal Information by contacting
  us using the information in the “Contact Us” section below.
  Opt Out of Targeted Marketing. If you wish to limit or opt out of third-party advertising, you
  can do one or more of the following:
  • Change your Browser Settings. The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be uploaded to your device, including how to disable such technologies. You can disable our cookies, or all cookies, through your browser settings, but please note, disabling cookies may impact some of the features of our Website and prevent them from operating as intended. You can learn more about cookies, including how to see what cookies have been uploaded to your device and how to manage and delete them, by visiting All About Cookies.
  • Change your Preferences. To change your preferences with respect to certain online ads and to obtain more information about ad networks and online behavioral advertising visit the National Advertising Initiative Consumer Opt Out page and the Digital Advertising Alliance’s Consumer Choice Tool. Please note that even if you opt-out of receiving interest-based advertising, you may still receive advertisements, but they will be more general in nature. In addition, the electronic device you use to visit our Website may offer relevant privacy settings; please see the device settings for details.
• Opt Out of Marketing Messages. If you sign up to receive marketing communications and
  materials, you consent to receive such communications at the location or contact information you
  provide.
  • Email. If you no longer wish to receive email marketing messages from Flores & Foley,
    please use the “unsubscribe” option located in each marketing email we send or contact
    us using the information provided below. Within 10 days of receipt of your unsubscribe
    request, we will remove you from our distribution list unless you resubscribe.
  • Text. Flores & Foley uses third-party text messaging services to communicate and share
    information with its subscribers. By subscribing, you consent to receive text messages
    from us regarding our Services.
    • Data Usage Clause: We use your phone number solely to respond to inquiries
      and communicate with you regarding our Services. We will not use it for any
      other purpose.
    • Message Frequency: Message frequency may vary depending on the Services
      provided by Flores & Foley.
    • Rates: Message and data rates may apply. Your mobile carrier determines these
      charges, and they are your responsibility.
    • STOP Instructions: If you wish to stop receiving text messages from Flores & Foley, reply STOP to any text message. You will receive a confirmation message and will no longer receive SMS communications from us. You may also stop text messages by calling us at (910) 371-1400 or emailing us at info@floresandfoley.com.
    • HELP Instructions: For assistance, reply HELP to any message or contact our support team at (910) 371-1400 or emailing us at info@floresandfoley.com.
    • Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.
    • Non-Sharing Clause: We respect your privacy and will not intentionally distribute your mobile phone number to any third parties for any purposes without your consent.
    • Data Protection Clause: We use restricted access controls and secure storage solutions to protect your data from unauthorized access or misuse. We retain your contact data for as long as needed to fulfill the purposes outlined in this policy.
• Phone. You may request that we remove your telephone number from our marketing list
  and refrain from sharing it with third parties by contacting us at (910) 371-1400 or
  emailing us at info@floresandfoley.com.

8. LEAVING OUR WEBSITE AND/OR LINKING TO THIRD PARTIES
We strive to ensure that any information you send us is safe. When you leave this Website and go to
another linked website, we are not responsible for the content or availability of the linked site. Please be
advised that we do not represent either the third party or you, if you enter into a transaction on the third-
party site. Further, the privacy and security policies of the linked site may differ from those practiced by
us. The inclusion of any link does not imply our endorsement of any other company, its site(s), or its
product(s) and/or service(s). We are not responsible for the privacy practices or content of any other site.

9. SOCIAL MEDIA
Our online Services may use social media plug-ins to enable you to easily interact with certain social
media websites (e.g., Facebook, LinkedIn, Instagram) and share information with others. When you visit
our online Services, the operators of the available social media plugins can place a cookie on your device
enabling such operators to recognize individuals who have previously visited our online Services. If you
are logged into these social media websites while visiting our online Services, the social media plugins
allow the relevant social media website to receive information that you have visited our online Services or
other information. The social media plugins also allow the applicable social media website to share
information about your activities on our online Services with other users of the social media website.

For example, Facebook Social Plugins allow Facebook to show your “Likes” and comments on our online
Services to your Facebook friends. Facebook Social Plugins also allow you to see your friends’ Facebook
activity on our online services. We do not control any of the content from the social media plugins. We
may also interact with you on social media platforms. If you contact us on one of our social media
platforms, request services, or otherwise communicate directly with us on social media, we may contact
you to interact with you. For more information about social media advertising and social media plugins
from other social media websites, please refer to those website’s privacy and data sharing statements.

We use the YouTube application programming interface (API) services to allow you to access YouTube
content from our Services. Your use of YouTube is governed by YouTube’s Terms of Service and Privacy
Policy. We encourage you to read the YouTube Terms of Service and Privacy Policy which are available
on its website at https://www.youtube.com/t/terms.

10. CHILDREN’S PRIVACY
Our Website is not intended for or directed to individuals under 13 years of age, and we do not knowingly
collect any personal information from children under the age of 13. If a parent or legal guardian learns
that their child provided us with Personal Information without his or her consent, please contact us and we
will make commercially reasonable attempts to delete such Personal Information.

11. INTERNATIONAL USERS
Our Services are intended for use within the United States. If you access our Website from outside the
U.S., please be aware that any personal information you provide may be transferred to, stored in, and processed in the United States, where our servers and operations are located. U.S. data protection laws
may differ from those in your country of residence. By using our services and submitting your
information, you acknowledge and consent to this transfer and processing in accordance with this Privacy
Policy.

12. DATA SECURITY POLICY
We use commercially reasonable physical, technical, and organizational measures to help maintain the
security of your Personal Information and protect against unauthorized access or acquisition. If we
experience a data security incident involving your Personal Information, we will notify you of the
incident if required under applicable law.

13. CHANGES TO THIS PRIVACY POLICY
As our organization changes over time, this Privacy Policy may change as well. We reserve the right to
amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the
amended Privacy Policy on our Website. We will provide you notice of material changes by indicating
that the Privacy Policy has been updated on our homepage and will indicate the date we made the update
above. Your continued use of any of the Website and Services after the changes have been made will
constitute your acceptance of the changes. Please, therefore, make sure you read any such notice
carefully.

Contact Us
Flores & Foley, LLC
1536 Castle Hayne Road
Wilmington, NC 28401
Telephone: (910) 371-1400

Last updated November 7, 2025